Welcome to my “Handcuffed UX Portfolio.” I have been blessed to work alongside some amazing professionals delivering measurably better user experiences. But, in all of those encounters, I have been a contracted consultant which places a lot of constraints on what I can share publically. I have done the best that I can to share what I can and stay in compliance with my Non-Disclosure, Intellectual Property, Copyright and Social Media agreements. So, the information provided in the case studies on this website is very limited. If anything here interests you, please connect with me privately for additional discussion. Alternatively, you can read my blog or read my publications for more examples of my work.
Case Study: ENERGY STAR Portfolio Manager Upgrade
Portfolio Manager is an interactive web-based application provided by the Environmental Protection Agency (EPA) that enables property managers to track and assess energy and water use across entire portfolios of buildings and apply for recognition from ENERGY STAR. This project overhauled the product to improve user experience, performance, and functionality.
Case Study: VA HIT Modernization Journey Mapping
The objective of this project was to visualize a series of Veteran Health Administration (VA) outpatient clinical encounters to identify innovative solutions to pain points that would produce the best experience for all individuals involved.
Case Study: Veteran Appointment Scheduling App
Our team partnered with the program office responsible a mobile app that allows Veterans who are in the Department of Veterans Affairs (VA) health care system to self-schedule and request primary care appointments. Through our partnership, we measurably improved usability of the app throughout the design, development, piloting and phased deployment.